Privacy policy

Castolin Eutectic Limited Privacy Policy
April 5th , 2024

Our contact details  
Castolin Eutectic Limited
Unit 3, Oak Tree Park
North Moons Moat Industrial Estate
B98 9NW Redditch Worcestershire
United Kingdom
E-mail: castolin@castolin.co.uk
Tel.: +44 152 758 2200

The type of personal information we collect  
We currently collect and process the following information:
Customer contact details – Full name, phone number, email address, location – country, city, company address

How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
For the execution of the order and the completion of the contractual relationship

We also receive personal information indirectly, via direct messages sent by customers via email or via the contact form on the webshop.

We may share this information with other legal entities of the Castolin Eutectic Group to execute the order.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting dataprotection@castolin.com.
(b) We have a contractual obligation.
(c) We have a legal obligation.
(d) We have a legitimate interest.

How we store your personal information
 
Your information is securely stored.

We keep order information stored internally, according to the legal obligations applicable to Castolin Eutectic Limited.

Our Global Marketing Team collects anonymous purchase data such as Company Name and details for statistical purposes.

We will dispose your information six years after the order, according to the data retention period applicable for Castolin Eutectic Limited, UK.

Your data protection rights

Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
If you want to make a request, please contact the Group Data Protection Officer at  dataprotection@castolin.com.
 
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at Castolin Eutectic Group Data Protection Officer at  dataprotection@castolin.com.

You can also complain to the Information Commissioners Office ICO if you are unhappy with how we have used your data.
The ICO’s address:             
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk