Terms and Conditions

General Terms and Conditions for the Online Shop "Webshop" of Castolin Eutectic Ltd

1. General

1.1 All offers, purchase contracts, deliveries, and services based on orders from our customers via our online shop https://shop.castolin.com/en-gb/ (hereinafter referred to as "Webshop") are subject to these General Terms and Conditions for the Online Shop "Webshop". Additionally, they are subject to the General Terms and Conditions of Castolin Eutectic Ltd for Sales and Services, which can be viewed on our website. In the event of a conflict, the following provisions take precedence over the General Terms and Conditions of Castolin Eutectic Ltd for Sales and Services.

1.2 All offers in our Webshop are exclusively directed at entrepreneurs as end consumers. For the purposes of these conditions, an entrepreneur is a natural or legal person or a legally capable partnership that acts in the exercise of its commercial or independent professional activity when concluding the contract (§ 14 I BGB).

1.3 These General Terms and Conditions also apply to future business relationships without the need for us to refer to them again.

1.4 Deviating terms and conditions of a customer do not apply, even if we do not expressly object to their application in individual cases.

1.5 Contracts concluded in this online shop are made with 
Castolin Eutectic Ltd.
Unit 3, Oak Tree Park
North Moons Moat Industrial Estate
B98 9NW Redditch Worcestershire
United Kingdom
VAT: GB640922647

2. Registration as a User

2.1 To ensure that our customers are entrepreneurs as end consumers, registration for our Webshop is required. Registration is free of charge. There is no entitlement to admission to our Webshop. To register, fill out the registration form available on our website https://shop.castolin.com/en-gb/ electronically. The required data for registration must be provided completely and truthfully.

2.2 Upon our request, you must send us a copy of your business registration or proof of your VAT identification number and document any register entries.

2.3 Apart from declaring your agreement to the validity of these General Terms and Conditions, your registration does not entail any obligations. Registration alone does not constitute any purchase obligation regarding the goods we offer.

You can delete your registration at any time. Please send an email to castolin@castolin.co.uk. The deletion will be confirmed to you immediately by email.

2.4 If your company data changes, you are responsible for updating it. All changes can be made online after logging in under "My Account".

3. Data Protection

3.1 All personal data you provide will be used exclusively in accordance with the provisions of applicable data protection law.

3.2  Your personal data, insofar as it is necessary for the establishment, content design, or modification of the contractual relationship, will be used exclusively for the processing of the contracts concluded between us. The legal basis is Article 6 para. I sentence 1 lit. b EU-GDPR. Any further use of your inventory data for advertising purposes (email, newsletter) requires your express consent. The legal basis is Art. 1 para. I sentence 1 lit. a EU-GDPR. This declaration of consent is voluntary and can be accessed on our website and revoked by you at any time by email to dataprotection@castolin.com.

3.3 Furthermore, we refer to our privacy policy, which can be viewed on our website at https://shop.castolin.com/en-gb/privacy.

4. Conclusion of Contract

4.1 Our offers in the Webshop are non-binding and subject to change. The presentation of our goods does not constitute a binding offer.

4.2 By placing an order in the Webshop, the customer makes a binding offer according to § 145 BGB. You can initially place goods in the shopping cart without obligation. Before submitting a binding order, you can correct these entries at any time. By clicking the order button provided, you make a binding order and thus a binding offer according to § 145 BGB.

4.3 After the order, we send the customer a confirmation of receipt of the offer. This confirmation does not constitute acceptance of the offer. A purchase contract is only concluded when we accept the offer. The acceptance of the offer depends on the payment method as follows:

Payment by invoice: We accept your order by sending a declaration of acceptance by email with confirmation of the contract and send you our invoice with this email.

Credit card: By placing the order, you provide your credit card details. We accept your offer by processing the payment transaction through the credit card company you have authorized.

5. Prices

5.1 All prices are net prices ex works plus statutory VAT and shipping and packaging costs.

5.2 The purchase price is due immediately upon acceptance of the offer by us. For payment by invoice or cash on delivery, the price is due net (without deduction) immediately upon receipt of the invoice by the purchaser, unless otherwise st ated in our offer or order confirmation.

5.3 The customer has no right of set-off or retention unless the counterclaim is undisputed or legally established.

5.4 Otherwise, the General Terms and Conditions of Castolin Eutectic Ltd for Sales and Services apply, unless otherwise regulated here.

6. Delivery

6.1 Shipping and packaging costs are listed in the product description and are shown separately on the invoice.

6.2 Delivery dates and delivery periods are only binding if they have been expressly confirmed by us in writing.

6.3 All stated periods begin on the day of receipt of the full purchase price. We are entitled to sell the goods at any time (even if they are marked as "in stock") if the purchase price is not received within 30 working days after our acceptance of the offer. In this case, the shipment will be made within the agreed or specified period only as long as the stock lasts. Otherwise, an extended delivery period of six weeks applies.

6.4 Otherwise, the General Terms and Conditions of Castolin Eutectic Ltd for Sales and Services apply, unless otherwise regulated here.

7. Warranty

7.1 If the delivered goods are defective, the customer is entitled to demand the removal of the defect or the delivery of defect-free goods from us. The choice of the type of subsequent performance is ours.

7.2 If the subsequent performance fails, is unreasonable for the customer, or if we refuse the subsequent performance, the customer is entitled to reduce the purchase price or withdraw from the contract.

7.3 A prerequisite for any warranty rights is that the customer has properly fulfilled all obligations to inspect and give notice of defects according to § 377 HGB.

7.4 Otherwise, the General Terms and Conditions of Castolin Eutectic Ltd for Sales and Services apply, unless otherwise regulated here.

8. Liability

8.1 Data communication over the Internet cannot be guaranteed to be error-free and/or available at all times according to the current state of technology. We are not liable for the constant or uninterrupted availability of our Webshop.

8.2 Regarding liability for delivery delays and/or damages suffered, the General Terms and Conditions of Castolin Eutectic Ltd for Delivery and Service apply.

9. Final Provisions

9.1 The place of performance is, unless otherwise agreed, Kriftel.

9.2 The exclusive place of jurisdiction for all claims related to the business relationship, regardless of their type and reason, is Kriftel. However, we reserve the right to sue the customer at their place of jurisdiction.

9.3 The law of the Federal Republic of Germany applies. The application of UN sales law is excluded.

9.4 If individual provisions of the above conditions are wholly or partially invalid or contradict legal regulations, the validity of the remaining provisions remains unaffected.